Shipping policy

Orders are packed and dispatched from the Netherlands by Sergej Boldys. Below you will find the handling time, the delivery estimates and the shipping charges that apply to orahgadgets.shop.

1. Handling time

Orders placed before 14:00 on a business day are usually prepared the same day; orders placed later, at the weekend or on a public holiday are prepared on the next business day. Handling takes 1–2 business days. You receive a confirmation email when the order is placed and a tracking email when the parcel leaves us.

2. Shipping charges

Free standard shipping on orders of $55.00 or more.
$4.95 standard shipping on orders below $55.00, regardless of destination in the countries we serve.
Express options, where offered at checkout, are priced at checkout before you pay.

3. Delivery estimates

Destination	Estimate
Netherlands	1–3 business days
Belgium, Germany, Luxembourg	2–4 business days
Rest of the European Union	3–7 business days
United Kingdom, Switzerland, Norway	4–9 business days
Rest of the world	7–14 business days

These are estimates, not guarantees. Peak periods — public holidays, November and December — can add a few days. If an order has not arrived within the estimate plus five business days, contact us and we will investigate with the carrier.

4. Carriers and tracking

We ship with PostNL, DHL or DPD, chosen according to destination. Every parcel is tracked, and the tracking link is emailed when the parcel is handed to the carrier. If the tracking has not updated for five business days, write to service@orahgadgets.shop and we will open a trace.

5. Addresses and delivery attempts

Please check the address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected from a pickup point within the carrier's holding period, we will contact you to arrange redelivery; the second shipping charge is payable by you. If you need to change an address, email us immediately — we can only change it before dispatch.

6. Customs, duties and taxes outside the European Union

Orders shipped to countries outside the European Union may be subject to import duties, VAT and handling fees charged by the destination customs authority. These charges are the responsibility of the recipient and are not included in the price paid at checkout. We cannot estimate them in advance and cannot refund them if a parcel is refused.

7. Lost, damaged or delayed parcels

Report a parcel that arrives damaged within 14 days of delivery, with photographs of the outer packaging and the product. Report a parcel that has not arrived once the delivery estimate has passed. We will replace, refund or investigate as appropriate; the risk of loss passes to you on delivery, but we handle carrier claims on your behalf and do not leave you to resolve them alone.

8. Split shipments

If an order contains items that cannot ship together, we may send it in more than one parcel at no extra cost to you. You will receive a tracking link for each parcel.

9. Questions

Write to Sergej Boldys at service@orahgadgets.shop or call +31 66 6065697. Our office hours are Monday to Friday, 09:00–17:00 (Central European Time). The full terms on returns are set out in our Refund Policy.

Last updated: 27 October 2026